This position needs to review the customer’s environment; plan effective training methodologies based on customer needs and environment conditions, and train the PulsePro and PulseEHR solutions and associated application technical support services. Responsibilities include working as a team with the project manager and fellow training partners, and managing multiple projects at various stages until they are ready to be turned over to the help desk. The position will also work with the Pulse product departments, quality assurance and deployment for any conversions, interfaces or other custom feature development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
§ Responsible for evaluating customer environment and developing training plan for setup of Pulse applications, training, tracking and project progress.
§ Managing project resources including training time, travel, and expense project training.
§ Providing strong customer relations, to assist in movement of the customer to a reference.
§ Excellent organizational skills, by helping to establish expectations, monitoring milestones, and completion of training.
§ Continual communication with the client, team members, supervisor, and various Pulse departments
§ Other tasks may be assigned from time to time.
§ Directly provide effective training for multiple clients.
§ Training in various environments including one-on-one, group setting, go-to-meeting, and over the phone.
§ Utilize multiple training delivery skills in the training process, with an understanding various learning styles.
§ Responsibilities include determining workflow where applicable, training various clients, professionally addressing complaints and resolving customer issues.