This position needs to review the customer’s environment; plan effective training methodologies based on customer needs and environment conditions, and train the PulsePro and PulseEHR solutions and associated application technical support services.  Responsibilities include working as a team with the project manager and fellow training partners, and managing multiple projects at various stages until they are ready to be turned over to the help desk. The position will also work with the Pulse product departments, quality assurance and deployment for any conversions, interfaces or other custom feature development.

ESSENTIAL DUTIES AND RESPONSIBILITIES

§  Responsible for evaluating customer environment and developing training plan for setup of Pulse applications, training, tracking and project progress.

§  Managing project resources including training time, travel, and expense project training.

§  Providing strong customer relations, to assist in movement of the customer to a reference.

§  Excellent organizational skills, by helping to establish expectations, monitoring milestones, and completion of training.

§  Continual communication with the client, team members, supervisor, and various Pulse departments

§  Other tasks may be assigned from time to time.

CUSTOMER RESPONSIBILITIES

§  Directly provide effective training for multiple clients.

§  Training in various environments including one-on-one, group setting, go-to-meeting, and over the phone.

§  Utilize multiple training delivery skills in the training process, with an understanding various learning styles.

§  Responsibilities include determining workflow where applicable, training various clients, professionally addressing complaints and resolving customer issues.

Training or teaching skills. Strong verbal and written communication skills are required for all aspects of analysis, planning, training delivery and monitoring project progress and tracking customer goals.  Technical aptitude with excellent problem solving skills. 

Bachelor's degree (B. S.) or equivalent experience in: I.T.(Information Technology) and healthcare training.

Minimum 3 years EHR software implementation, I.T., or training experience is preferred.

I.T. (Information Technology) experience or training is preferred.

Ability to define problems and work with in team environment. Ability to analyze and process workflow, and develop training goals based on client needs.  Establish facts and draw valid conclusions. Ability to independently put together random facts and apply logical conclusion. Able and desire to grow from knowledge points and seek opportunities to strengthen individual skills.

Overtime work may be required due to various factors including (i) work load requirements; (ii) tasks that must be completed before or after hours in order to accommodate the schedules of the physicians; and (iii) travel in order to maximize your time at a client’s office.  There is no way to predict when the overtime will occur, whether during the week or on the weekend.

Travel is expected with multiple overnight stays as often as required based on the clients needs.  Travel may be as high as 75% for this position.